Discount Tire

Bought 4 tires and Not even kidding, one of my wheels was barely screwed down. 4 of 5 lug nuts so loose I could turn them with my fingers and 1 was barely finger tight and I have the video to prove it. It’s a miracle it didn’t fly off and severely damage my car. Thankfully I noticed the shaking in time and corrected the error myself at home and checked all the other wheels which were not torqued to spec but at least a little tight. They clearly are prioritizing speed and profits over customer safety. This is shameful. You will never have my trust again. I hauled my children in the car with a wheel that was barely hanging on. Can’t trust anyone these days I guess.

I am from out of town and had a flat. This location had me in and out the door in about 30min even in the evening rush. Everyone was on point here! Everyone moved quick and smartly. The most efficient location I have ever been to. Pricing was reasonable as well. I wanted to shout out Jonathan specifically as he was very informative and seems like he treats his guys well! It was very fun watching bay and how well oiled this location was!

Did a fine job installing my tires when I purchased them here. Now I'm back for the follow up rotate/balance and I'm sitting here 30 minutes after my "appointment" still watching employees (and overhearing them discuss) front loading walk-ins ahead of me. Don't bother with the appointment unless you're buying something. Or just go somewhere else. There's lots of tire shops around 🤷🏼‍♂️ *UPDATE* Received a call from mgmt about 30 mins after leaving my neglected appointment. That deserves recognition, but I still wasted about an hour of day and my tires still need to be rotated and balanced. I re-scheduled for later this week. If it goes well I intend to update this review. **UPDATE** Follow up appt could not have gone more smoothly. I was greeted with apologies for my previous experience before I even made it out of the car. In and out in <15 mins. They owned their mistake. Where others would have made excuses, they made it right. Take notes people, this is what service recovery is supposed to look like.

Due to where we live, I mistakenly made the store on coliseum my "home" store instead of the southwest one, but glad that I did! Dimitri, Payton and Alex had the best customer service skills and made everything simple, relaxed and pleasant. If you have one of them as your service agent, you will be pleased with your experience at this store. I will be back for more tires when the time comes in the near future. Thanks.

I went there to get a new tire. They told me I needed to replace another tire but didn’t have the money to do so. They worked with me and met me in the middle of my budget and was able to replace both tires. They have great service the timing is excellent and also the employees there are very respectful and helpful. I would recommend going here any day that’s for sure.